Armadale Courthouse
Clear ticketing for a busy court registry.
A self-service queue management installation with six service options, prioritisation and number announcements through the PA system.
THE SERVICE NEED
The challenge
The courthouse registry needed to organise visitors seeking different services and make it clear when and where each person should be served.
The QRight solution
QRight was engaged to implement a wireless queue management system with a self-service kiosk at the Armadale Courthouse registry office. The configuration supported six services and service prioritisation.
The customer journey
Visitors choose their required service and take a ticket. Registry staff call the next customer, with the ticket number shown on the display and announced through the connected PA system.
What changed
The installation connected ticket selection, customer calling and visitor guidance in one registry workflow.