A clear place in the queue
Welcome visitors with ticketing kiosks and organise demand across multiple services and counters.
Queue management
A better flow.
From arrival to service.
Queue management systems for Australian organisations. Connect ticketing, customer calling and service insights in a workflow that makes sense for your people.
Support your service team
Call the next customer, transfer tickets between queues and manage priorities through a configurable service interface.
Keep everyone informed
Use queue displays and optional SMS notifications to help customers understand when it is their turn.
Understand your operations
Use real-time dashboards, historical reports and customer feedback to identify where service can improve.
THE QRIGHT APPROACH
Built around the way you serve.
A good queue system starts with understanding your people, your space and your service process. We work with you to plan customer arrival, select suitable hardware and configure the staff workflow.
- Australian owned and operated
- Configuration, implementation and technical support
- Public and private sector experience
YOUR QUESTIONS
Your queue, your configuration
How do customers take a ticket?+
A ticketing kiosk allows a customer to select a service and join the queue. Mobile joining is available through QRight Cloud.
Can the system manage more than one queue?+
Yes. The QRight service interface supports multiple queues, queue transfers and prioritisation. We will work with you to configure the workflow.
Is there a cloud option?+
Yes. QRight Cloud supports mobile and online queue joining, appointment registration and browser-based customer calling.
FLEXIBLE SOLUTIONS. LOCAL EXPERTISE.
Standalone. Cloud.
Built around you.
Choose standalone, cloud or on-premises deployment, with custom development to suit your organisation.
01 / STANDALONE
Standalone & on-premises
A dedicated setup for your site or an on-premises deployment, configured around your infrastructure, service desks, customer calling and ticketing requirements.
02 / CLOUD
Cloud solutions
Browser-based QRight Cloud with virtual queuing, customer updates and reporting for your service locations.
03 / CUSTOM DEVELOPMENT
Developed for your needs
Custom development for specialised service workflows and integration requirements. We work with your team to define and deliver the agreed scope.
A WELCOME THAT WORKS FOR EVERY VISITOR
Self-service.
With a human alternative.
Give customers a straightforward way to select a service and join the queue. Choose a desktop or freestanding ticketing kiosk to suit your space, with a concierge-assisted option for visitors who need a hand.
- Touchscreen service selection and thermal ticket printing
- Desktop, slimline and freestanding kiosk options
- QR code and mobile joining with QRight Cloud
- Discuss language and accessibility requirements with our team
HARDWARE FOR YOUR CUSTOMER JOURNEY
The right kiosk.
For your space.
Bring your arrival workflow to life with desktop, freestanding and custom-branded kiosk options.
Desktop ticketing kiosk
A compact touchscreen kiosk with an integrated ticket printer for check-in at a reception desk or service counter.
Freestanding Slimline
A compact freestanding touchscreen kiosk with ticket printing for customer arrival and service selection.
Q-PRO kiosk
A freestanding kiosk option with an integrated ticket printer. Choose the hardware configuration around your site and workflow.
NEO series
Australian-made kiosks from local manufacturer Neo Products, with custom branding and configuration options.
Screen sizes, peripherals, finishes and availability are confirmed for your project. Images show example hardware configurations.
Discuss kiosk options →FROM REQUIREMENTS TO GO-LIVE
A clear implementation process.
We work through the details with your team before the system goes live.
Map your workflow
Agree how customers arrive, choose services and move between counters.
Demonstrate & configure
Review the workflow, then configure your software, screens and hardware.
Test & train
Complete user acceptance testing and help staff become familiar with the system.
Go live with support
Launch the agreed setup and keep technical support available as needs evolve.
A WELCOMING ARRIVAL. A CLEAR NEXT STEP.
Make every visit
feel more personal.
Help customers check in, wait comfortably and reach the right person. Give your reception team the tools to keep service moving.
- 01
Check in
Select a service at a kiosk, join by QR code or ask reception for help.
- 02
Wait comfortably
Follow queue displays or mobile updates while waiting for your turn.
- 03
Meet your service team
Head to the called counter and continue with the right member of staff.
ONE CONNECTED CUSTOMER JOURNEY
Before the visit.
Beyond the queue.
Bring appointments, service delivery and customer insights together. Explore each stage of the journey.
01 / Book
Appointments & reminders
Offer online appointments and SMS reminders before a visit. Walk-in customers can join at arrival.
QRight.Appointment confirmed
Tuesday · 10:30 am
02 / Arrive
Kiosk, concierge or QR
Welcome booked and walk-in customers with branded service selection and assisted check-in.
QRight.Choose your service
Appointment · Enquiry · Collection
03 / Wait
Keep customers informed
Show queue status on a phone or display, with SMS updates as a customer’s turn approaches.
QRight.You’re nearly there
Ticket A025 · Please stay nearby
04 / Serve
The right service point
Help staff call customers, prioritise services and transfer between queues as the workflow requires.
QRight.Now serving A025
Please go to counter 03
05 / Listen
Feedback after service
Collect ratings and comments with the optional feedback module to understand the customer experience.
QRight.How was your visit?
Your feedback helps us improve
06 / Improve
Reporting & insights
Review queue activity, waiting and service times. Connect reporting tools through an agreed integration.
QRight.Understand your day
Arrivals · Wait times · Service activity
YOUR FOUNDATIONStandalone or on-premisesCloudCustom developmentSSO & integrations
Select the modules and integrations your organisation needs. The final scope is agreed for your deployment.
A COMPLETE SERVICE SOLUTION
Choose the modules.
Connect the experience.
Start with the service you want to deliver. We bring together the software, hardware, integrations and support to make it work.
Appointments
Plan the visit.
Add appointment booking and SMS reminders, then define how scheduled visits work alongside walk-ins.
Explore appointments →Customer communication
Keep the conversation going.
Combine queue displays, voice calling and SMS updates so customers know what happens next.
Explore customer communication →Feedback
Listen after service.
Add service ratings and comments to learn how the experience feels from the customer’s side.
Explore feedback →Reporting integrations
Turn activity into insight.
Use operational dashboards and reports, with integration into your organisation’s reporting tools scoped to your data needs.
Explore reporting integrations →Single sign-on
Connect staff access.
Support SSO integration with your organisation’s identity environment, with compatibility and access requirements agreed during scoping.
Explore single sign-on →Custom development
Make the workflow fit.
Tailor service selection, branding and workflows, or develop integrations for your specific operational requirements.
Explore custom development →