Queensland Police
Prioritise walk-ins. Understand service demand.
QRight helps Queensland Police organise walk-in visits, prioritise service needs and gather meaningful data about demand.
THE SERVICE NEED
The challenge
Walk-in visitors arrive with different reasons for seeking assistance. Staff need a structured way to understand service needs and manage the order in which visitors are assisted.
The QRight solution
Queensland Police uses QRight to prioritise walk-ins and gather meaningful operational data. The service-selection example shows categories for enquiries, appointments, property and other police services.
The customer journey
Visitors identify the service they need through the check-in process. Staff use the queue workflow to organise and prioritise walk-in assistance.
What changed
QRight provides a structured way to manage walk-in demand and gather information that can inform service planning.