A clear arrival across three service locations.

THE SERVICE NEED

The challenge

Government service centres welcome visitors with different service needs. A clear arrival and calling process helps people understand where to begin and when it is their turn.

The QRight solution

Services Queensland uses QRight at Brisbane, Cairns and Maroochydore. The supplied Smart Service Queensland Maroochydore interface illustrates service selection across government enquiries, while its display example shows ticket and counter calling with previously called information.

The customer journey

The Maroochydore example lets visitors choose the government service they need at check-in. Queue displays provide calling information so visitors can follow their turn.

What changed

QRight supports the arrival and waiting experience at these service locations. The interface examples show how service categories and customer calling can be presented clearly.