A connected queue across eight metropolitan offices.

THE SERVICE NEED

The challenge

Housing services need a clear way to welcome visitors, identify the service they need and organise demand at the counter. The project began with a self-service kiosk at the Elizabeth office in 2019.

The QRight solution

In 2022, QRight Cloud was implemented across all eight Housing SA metropolitan office locations. The configuration combined self-service ticketing, service prioritisation, queue displays and reporting.

The customer journey

Visitors select a service at the kiosk and take a ticket. Staff manage the queue and call customers to the appropriate counter, while displays keep the waiting area informed.

What changed

The rollout established a common queue management approach across the participating offices, with visibility of queue activity and service demand.