Government queue management
Council offices and public service centres handle visitors with different questions, appointments and support needs. QRight connects service selection, customer calling and queue visibility in a workflow designed around your team.
A kiosk lets visitors select a service and take a ticket. A concierge-led workflow starts with a conversation, allowing staff to identify the request and create the ticket. The Ipswich City Council example uses a staff-move-to-customer model, with the customer location recorded so staff know where to attend.
Different requests may need different specialists. Configure service categories, ticket transfers and priorities around the centre’s procedures. A clear handover helps staff guide visitors through an enquiry that needs more than one service team.
Printed tickets and waiting-area displays suit counter-based service. QRight Cloud can add mobile queue status and optional SMS updates. The Perth and Canberra passport office project shows a virtual queue workflow with mobile information and ticket-to-counter calling.
Start by agreeing service categories, staff roles, kiosk locations and reporting needs for each office. Housing SA expanded from an initial kiosk to a cloud rollout across eight metropolitan offices. Multi-location scope, staff access and any integrations should be agreed before implementation.
QRIGHT CUSTOMER EXPERIENCE
Concierge-led arrival and a staff-move-to-customer workflow.
Read the customer story →Kiosk ticketing and a cloud rollout across eight metropolitan offices.
Read the customer story →Virtual queue information, SMS updates and customer calling.
Read the customer story →PLANNING YOUR PROJECT
Yes. A concierge-led configuration allows staff to identify the service and create a ticket. The information collected and the subsequent service process are agreed for the project.
QRight can tailor service selection, branding and workflows. We work with your team to define the categories and information visitors need.
Yes. QRight arranges installations across Australia. Onsite requirements, scheduling, training and ongoing support are scoped for each location and project.
Compare queue management software and kiosks, explore cloud and virtual queuing, or discuss number calling and collection systems.
Discuss your requirements →LET’S MAKE EVERY VISIT BETTER
